What information do you collect when placing an order? Why?

We collect your email address for emailing you an order confirmation; we do not share your email address with any third parties that will send you unwanted or spam mail. Your email address used to contact you online is used solely for use between you (buyer) and DIRTYBRANDS.com to respond to any inquiries regarding orders or products and to comply with any requirements of law i.e.: verification for suspected fraudulent activities. Actual shipping address is collected for shipping purposes and is used between edenfantasys.com and the selected carrier only. Billing information is collected after you place your order for interoffice use only. Your billing information may only be disclosed to the issuing bank for verification purposes. Please note our Privacy policy

Will anyone be able to figure out what's in my package?

Please refer to our Privacy Policy page.

Does it show on my bill that I bought this sort of product?

Please refer to our Privacy Policy page.

What if I have a privacy question?

You may address any privacy related questions to Privacy@DIRTYBRANDS.com

I haven't received my order yet, where is it?

You can always check the status of your order by entering your order ID number and a ZIP code in the Order Status page available on the www.DIRTYBRANDS.com homepage.

How do I add products to my order after it I got the confirmation email?

To add more products to an order already placed, you may submit a Support Ticket or call us toll free at ( 888) 601-1990 9:00am-5:00pm E.S.T. (Eastern Standard Time U.S.)

What if my toy doesn't work?

Please refer to our Return Policy page.

I haven't gotten my refund yet, when should it show up on my bill?

Credit card refunds will appear on your statement in the next billing cycle or, in the case of online banking, should appear in your account within 10 business days. Please refer to our Returns Policy

Can I get a store credit for something I bought and returned?

Please refer to our Returns Policy page.

I don't want to use my credit card online, how can I purchase something?

Orders can be placed confidentially over the phone with one of our trained representatives. You may call us toll free at: ( 888) 601-1990 9:00am-5:00pm E.S.T. (Eastern Standard Time U.S.) Also, you can always print out the mail order form available on the shopping cart pages, there you may choose the shipping options available. Checks or money orders can be mailed to: DIRTY BRANDS 1521 Alton Road Suite#339-B Miami Beach, FL 33139

Why didn't I receive a confirmation email?

Some computers do not accept our emails due to the nature of our business. If you want your order ID and more information on your order you may submit a Support Ticket or call us toll free at 888) 601-1990 9:00am-5:00pm E.S.T. (Eastern Standard Time U.S.)

How do I get a tracking number for my package?

On the order status page you can get you tracking number and tracking information for your package. If you do not have one, you may submit a Support Ticket or cal us toll free at 888) 601-1990 9:00am-5:00pm E.S.T. (Eastern Standard Time U.S.) If you have a tracking number and you chose UPS as your carrier you can track your package on the UPS self tracking page at: http://www.ups.com/WebTracking/track?loc=en_US If you have a tracking number and chose USPS as your carrier you can track your package on the USPS self tracking page at: http://www.usps.com/shipping/trackandconfirm.htm?from=home&page=0035trackandconfirm

How do I ship to an address that isn't mine?

When placing an order you can choose a different shipping address as your billing address on the shopping cart pages before checking out.

How do I get my product shipped overseas?

Please refer to our Shipping Policy page.

Do you refund shipping charges?

We refund shipping charges in the following cases: 1.We ship an incorrect product. 2.We ship a broken or defective product. 3.The carrier damages a product during shipping. If we re-ship a product in these cases, we do not add another shipping charge

What if a product is not in stock?

If a particular product is not in stock, you can be added to our waiting list. Once the item you have been waiting on becomes available, we will notify you via email or ship it out to you using your billing information on file. To do so, please submit a Support Ticket with waiting list in the subject line, and then list the item/s you would like to wait for.

How do I get discounts on my future purchases?

To receive discounts and great benefits, you can sign up to become a registered member on our site. As a member you can enjoy great discounts, be the first to find out about our sales and even get invited to some of our exiting events.

How do I sign up as a member?

Signing up for membership is easy; simply fill out the required information on the shopping cart pages after placing an order. You should then receive a confirmation email with a member number that you can use for great member benefits.

Are these products safe for use?

These products are sold for the intended use only; we are not responsible for any physical harm caused by any of the products sold herein.

Can I get a mail catalogue?

We currently do not mail catalogues for we are strictly an online business.

Are children safe at DIRTYBRANDS.com?

The products sold herein are intended for adults over the age of 18. We do not sell products for purchase by children. At the moment you register with DIRTYBRANDS.com, purchasing products from DIRTYBRANDS.com or providing information to DIRTYBRANDS.com, you assure DIRTYBRANDS.com that your are over the age of 18 and any information given to DIRTYBRANDS.com about a third party is from a third party over the age of 18. Sex Toys Terms and conditionsPrivacy policyShipping policy.